Benefits 101: Where to Go for Care
August 2nd, 2022
Your ZOLL medical plans provide coverage to get you the help you need whenever you need it most. Whether you have a minor cold or a serious injury, you have options to receive quality care. Knowing where to go will help you save time, keep your wallet happy, and get you on the road to health faster. And earn rewards while you do it!
Explore Your Care Options
You have medical care options 24/7, from anywhere! If you’re experiencing a minor condition, connect with a doctor through telemedicine for fast care at a low cost. Remember to save the emergency room for true emergencies.
| TELEMEDICINE | PRIMARY CARE | URGENT CARE | EMERGENCY CARE | |
|---|---|---|---|---|
| Cost | $ | $ | $$ | $$$ |
| Availability | 24/7; virtual visits via video or phone consult | Daytime business hours | Varies; daytime business hours, and usually open evenings and weekends without an appointment | 24/7 |
| Wait Time | Under 10 minutes | Under an hour | Varies; usually under 2 hours | Varies; typically, over 3 hours |
| Common Conditions | Sinus or ear infections, allergies, cold and flu, relationship challenges, depression, anxiety, UTI | Cold and flu, headaches, chronic disease management | Minor cuts, burns or wounds, sprains, minor injuries, infections or irritations, persistent fever | Symptoms of heart disease or stroke, severe bleeding, poisoning, head injuries, suicide attempts or thoughts |
| When to Go | Anytime, anywhere for minor medical conditions | Annual exams, immunizations, health screenings | Immediate care for minor injuries or illnesses that need urgent attention | Situations that could result in loss of life or limb if not treated immediately |
Keep Your Mental Health in Top Shape
Your mental health is important too, and ZOLL also gives you a variety of behavioral and mental health support options. While your medical plans cover both outpatient and inpatient mental health care, take advantage of these free resources:
- Employee Assistance Program: 24/7 confidential phone support and up to three face-to-face counseling sessions per issue per year
UHC members:
- Talkspace: Connect with licensed therapists 24/7 through text
- Sanvello: Reduce stress and manage anxiety and depression through the Sanvello app.
- Live and Work Well: Access behavioral health support and find the right care for you.
Aetna members can access mental health resources and support by visiting Aetna.