UnitedHealthcare (UHC) and Aetna plans are dedicated to making sure all members can access behavioral health resources, no matter what. Whether you opt for Face-to-face office visits or virtual visits through your device, providers can evaluate and treat general mental health conditions such as depression and anxiety.

UHC and Aetna partner with a variety of virtual mental well-being providers to extend access to licensed, in-network therapists for you and your family:

• All virtual services are confidential and available 24/7/365.
• Costs associated with these providers may differ slightly based on your medical plan enrollment, refer to your Summary of Benefits and Coverage by plan.
  • Saver Plan with HSA members will pay 10% coinsurance after their deductible is met*.
  • PPO90 members will pay a copay, which is not applied to their deductible*.

 

*When provider is in network

UHC members can reach out to the following virtual mental well-being providers for support.

Talkspace

Talkspace is a confidential online therapy tool that can connect you with licensed therapists via text messaging, audio/video messaging or through virtual face-to-face sessions. This alternative to in-person care is available to all UHC plan members, including dependents. Rates for specialized care may vary depending on your medical plan.

AbleTo

AbleTo is an evidence-based, structured therapy program that helps to strengthen medical recovery and self-care. It provides virtual support for depression, anxiety and stress that may accompany other health issues, such as cardiac conditions, diabetes, cancer, and chronic pain. For up to eight weeks, you can engage in both behavioral coaching and personalized therapy via phone or video. During this time, you can engage in up to two sessions per week.

There are many different programs to choose from to meet your individual goals and needs. You may meet weekly with a therapist or a coach, but some programs will have two separate weekly calls (one with a therapist and another with a coach).

• Most calls are about 45 minutes, while some can be as short as 15 minutes, based on your program.
• Evening and weekend appointments are available.
• There are also options for self-guided programs, so you can build your skills on your own time.

Self Care+

Self Care+ is AbleTo’s on-demand digital program designed for emotional well-being and self-guided care. With the app, you can access resources at your own pace. This tool is perfect if you like the freedom of a self-paced program, or if you may not feel you’re ready to work with a provider one on one. Self Care+ offers support in three key areas of support for everyday well-being:

• Assessments & Tracking offers personalized recommendations to help you monitor your progress.
• Mental Health Skills & Tools provide access to evidence informed mental health tools, meditations, mindfulness techniques and guided journaling designed to help you build resilience.
• Collections of Activities are based on broad behavioral needs, such as managing your emotions, reducing feelings of anxiety, learning about and responding better to parental stress, improving sleep quality and so much more.

Live and Work Well

As a UHC plan member, you and your family can access behavioral health support anytime, from anywhere with Live and Work Well. You can search for in-network behavioral health providers, schedule in-person or virtual appointments, and have access to a vast media library.

To access this feature and see your mental health benefits, sign into myuhc.com. Then go to Coverage & Benefits > Mental Health.

Anyone can explore
If you have not logged in before, or are not a UHC member, you can visit the Live and Work Well page to browse as a guest by using Company Access Code: UHC. There you can access tools and assessments, read informative articles, explore guides and resources, and so much more.

MyUHC Portal

When you register at myuhc.com, it’s easier than ever to find in-network, available behavioral health providers.

• Log into your portal.
• Click on the tab for Find Care & Costs.
• Choose the care you are looking for when prompted to Browse for Providers.

 
Select Behavioral Health Providers:

• Choose how you want to find the care you are looking for when prompted
  • Note: If you choose to find a provider through the Virtual Care option, you may be able to schedule an appointment right in your MyUHC portal if the provider is accepting new patients.

 

 
UHC members can access additional mental health information and resources by visiting UnitedHealthcare or reviewing the UHC Programs flyer.

Aetna members can access mental health resources and support by visiting Aetna’s member portal. There you will find access to in-network, licensed providers who you can contact to schedule an appointment. Some local providers may also offer the option for virtual care.
In addition to local providers, when you search for a mental health care service, you will also have the option to select ‘Mental Health Virtual Care’, which will direct you to the best 3rd party in-network resources that you can connect with at your convenience.

Talkspace

Talkspace is a confidential online therapy tool that can connect you with licensed therapists via text messaging, audio/video messaging or through virtual face-to-face sessions. This alternative to in-person care is available to all medical plan members, including dependents. Rates for specialized care may vary depending on your medical plan.

For more information, review Aetna’s Resources.

AbleTo

AbleTo is an evidence-based, structured therapy program that helps to strengthen medical recovery and self-care. It provides virtual support for depression, anxiety and stress that may accompany other health issues, such as cardiac conditions, diabetes, cancer, and chronic pain. For up to eight weeks, you can engage in both behavioral coaching and personalized therapy via phone or video. During this time, you can engage in up to two sessions per week.

There are many different programs to choose from to meet your individual goals and needs. You may meet weekly with a therapist or a coach, but some programs will have two separate weekly calls (one with a therapist and another with a coach).

• Most calls are about 45 minutes, while some can be as short as 15 minutes, based on your program.
• Evening and weekend appointments are available.
• There are also options for self-guided programs, so you can build your skills on your own time.

Meru Health

Meru Health is a personalized mental health program which offers continuous support from a licensed dedicated therapist via face-to-face video sessions and unlimited in-app chat — with access to a suite of digital tools. The Meru Health 12-week therapy program has been clinically proven to deliver long-lasting results and is available to eligible Aetna members ages 18 and up.

Visit meruhealth.com/aetna to get started.